USABILITY AND USER EXPERIENCE
UX/UI audit
of website interface
Professional usability audit (UX/UI): interface analysis, identifying user barriers, evaluating the mobile version and navigation convenience. Make your website user-friendly for clients.
NAVIGATION
SCENARIOS
INTERFACE
ANALYSIS
PROTOTYPES
IMPROVEMENTS
parameters
USABILITY
ACCESSIBILITY
CONVERSION
projects
of studio
models
Premier Partner status
marketing, analytics
A complex interface loses customers in seconds
Users on the modern internet are spoiled by convenient banking apps and marketplaces. They expect any website to be intuitive from the very first second. If a visitor cannot immediately find a phone number, gets confused in the catalog, doesn't understand where to click in the cart, or suffers from microscopic fonts on a smartphone, they will close the tab and leave for competitors.
UX/UI audit (user experience and interface analysis) from STARCODE is a professional usability study of your project. We check the site according to Jakob Nielsen's 10 recognized heuristics, evaluate the visual hierarchy (UI), layout quality, font legibility, and navigation convenience on desktop and mobile screens.
- Website structure, main menu, and breadcrumbs audit
- Evaluation of form filling convenience, filtering, and catalog search
- Checking visual hierarchy, accents, contrast, and text readability
- Mobile interface testing (Fitts's Law, one-handed touch accessibility)
- Development of detailed interactive Figma prototypes to improve UX
94%
First impressions of a company are formed based on its website design and usability
+120%
Growth of the task completion rate by users after UX improvements
8.8 sec
Average reduction in checkout time by removing unnecessary clicks
100+
Interface evaluation parameters: from Gestalt laws to WCAG standards
Design is not just a picture
We do not evaluate design by "like / dislike" criteria. Our UX/UI audit is built on a scientific approach: cognitive psychology, laws of information perception, and user behavior. We turn the interface into a convenient sales tool.
How our UX audit differs from others
We dive deep into the specifics of your business and the psychology of your audience.
Heuristic analysis
We inspect each page template in detail against Jakob Nielsen's classic 10 heuristics (user freedom, match between system and the real world, error prevention, flexibility of use, etc.).
This allows finding even the smallest logical inconsistencies that annoy visitors on a subconscious level.
Scenario analysis (JTBD/CJM)
We model the behavior of your target audience representatives. We go through key scenarios: "find a specific product in the catalog", "compare two services", "place an order from mobile with one hand in transit".
This helps identify non-obvious navigation barriers that cut off ready-to-buy customers.
Accessibility Audit (WCAG)
Special attention is paid to text contrast, font legibility, control sizes on mobile devices, clarity of form error messages, and interface usability for people with different levels of computer literacy.
The website should be equally convenient for both young professionals and an older audience.
Conducting stages usability audit
Sequential steps of interface research that guarantee deep and well-reasoned conclusions.
Target Audience Research
We research your customers' characteristics: their age, computer literacy, habits, pain points, key motives. We create user personas to test scenarios.
Scenario mapping (CJM)
We map out typical customer journey paths (Customer Journey Map). We outline the steps a client needs to take to complete the target action on the website.
Expert UI evaluation
We test website pages step by step against usability heuristics. We check element placement, visual accents, clarity of icons, navigation, tooltips, and headings.
Mobile version audit
We check the site on smartphones with various screen sizes. We assess tap convenience (thumb zone), scrolling speed, adaptation of tables, lists, images, and input forms.
Building a problem map
We describe every found error, classify it by critical level (High, Medium, Low), and provide graphic screenshots with explanations of why it interferes with the user.
Creating solution prototypes
For the most critical issues (e.g., header, cart, lead forms), we develop wireframe or interactive Figma mockups with proper UX.
Software and services for interface analysis
We use modern prototyping, testing, and analytics tools.
Figma & Miro
Used for building User Flow diagrams, CJM maps, as well as creating interactive prototypes with proper UX logic, ready to be handed over to developers.
WebVisor & Heatmaps
They serve to validate our hypotheses based on real people's behavior: we see where users click off target most often, whether they scroll to important blocks, and where they get confused.
Lighthouse & WCAG Checkers
Services for automated evaluation of UI rendering performance, color contrast checks (accessibility score), and compliance with accessibility standards.
— COST
Pricing usability audit
Choose the optimal interface analysis package for your budget and business goals.
| Features | Basic UX For small business card websites and landing pages 20 000 ₽ Timeframe: 5 days Order | Popular Comprehensive audit For e-commerce stores and corporate websites 45 000 ₽ Timeframe: 8 days Order | Audit + Design Turnkey full interface redesign 95 000 ₽ Timeframe: 20 days Discuss |
|---|---|---|---|
Audited website versions |
Mobile only or desktop only | Desktop + Mobile version | Desktop + Mobile version |
Volume of checked pages |
up to 3 key templates | up to 8 key page templates | All site sections without limits |
Nielsen's heuristic analysis |
✓ Quick checklist | ✓ Detailed report on each item | ✓ In-depth analysis across all templates |
Scenario map (JTBD/CJM) |
— | ✓ Up to 2 main scenarios | ✓ Up to 5 complex user path scenarios |
Final report format |
PDF report (15–20 pages) | PDF (30–40 pages) + recommendations | PDF report + ready interactive knowledge base |
Solution prototypes (Figma) |
— | Schematic wireframes (up to 3 pages) | ✓ Interactive UI prototype (up to 10 pages) |
Presentation of results |
Sending a PDF file | Zoom call with an expert (1 hour) | Zoom presentation + developer support |
— QUESTIONS AND ANSWERS
Popular questions about website design and usability
Here you can learn more about how the audit is conducted. If you have any additional questions, we are always happy to consult you by phone or via messengers.
Ask a question-
What is the difference between a UX and UI audit?
UX (User Experience) is responsible for the logic, structure, usability of the site, navigation, and user behavior (whether it's easy to place an order, whether the menu is clear). UI (User Interface) is responsible for the visual part — colors, fonts, margins, icons, illustrations, consistency with the brand style. Our audit is comprehensive (UX/UI) and affects both of these crucial aspects. -
How do I know if my website needs a UX audit?
Main signs of usability issues: high bounce rate (people leave within the first few seconds), low conversion with good traffic, users frequently abandon shopping carts, write to support with simple questions (“how to order”, “where is the price”), or the average session time on complex pages is suspiciously low. -
What will we get as a result of the audit?
You will receive a structured PDF report (usually 30+ pages), in which each issue is illustrated with a screenshot of your site and accompanied by a recommendation for fixing it. On the “Comprehensive” and “Audit + Design” plans, we also provide interactive prototypes in Figma showing exactly how the fixed interface should look. -
Who will implement the fixes on the website?
Our report and Figma layouts are compiled in professional language as a turnkey technical spec for designers and developers. You can hand them over to your in-house specialists or order software development from us. We have extensive experience in implementing interfaces and can apply changes quickly and bug-free.