Can a site be maintained and updated if the 1C-Bitrix license has expired?

Yes, it is possible. An expired license does not block the site's operation. You lose access to official kernel updates from the Marketplace and the vendor's ticket system, but software modifications, layout, code optimization, and 1C exchange configuration are performed directly by our developers. If necessary, we will help you renew the license on favorable partnership terms.

How do you work with third-party code and old legacy without the D7 standard?

We regularly take on projects for maintenance after other agencies and freelancers. First, we connect Git version control and conduct a technical audit. If a site contains old code using outdated `CIBlockElement` calls, we isolate the problem areas and gradually refactor them to the modern D7 kernel and ORM, preventing crashes when upgrading PHP to versions 8.3–8.5.

Who is responsible for failures during 1C integration — you or our 1C specialist?

CommerceML integration is a two-way process. We take care of diagnosing the entire exchange cycle: we check XML upload packages, `/bitrix/admin/1c_exchange.php` script settings, web server timeout limits, and the correctness of data parsing on the site side. If errors in the data structure are detected on the 1C side (for example, incorrect GUID identifiers or unfilled price types), we form a clear technical specification for your 1C programmer or involve our own certified 1C developers.

Why is subscription-based service (SLA from 75 000 ₽/mo) more cost-effective than one-time hourly payments?

For one-time hourly payments, specialists are engaged on a general queue basis (wait times may be several days). Within the scope of our subscription SLA, your project is assigned a guaranteed reserve of team hours, continuous Uptime monitoring, and strictly defined reaction times for critical incidents according to the service plan, which prevents downtime for your online store during peak sales days.

How does the tracking and approval of hours work for programming updates at 4 000 ₽/hour?

Each task is estimated by the programmer in hours before starting and agreed upon with you. Work is carried out via a task tracking system with second-by-second time accounting. At the end of the month or after completing a sprint, you receive a detailed report with a description of the work performed and direct links to commits in Git.

What is included in content updates at a rate of 2 000 ₽/hour?

Content hours are intended for tasks that do not require changing the kernel's software logic: adding new product cards and Stock Keeping Units (SKU), editing price lists, layout of promotional banners and promo pages in Bitrix builders, formatting news, articles, and filling in meta tags.

Will the site be available to customers during technical work?

Yes, the site works in normal mode 100% of the time. All modifications are programmed and tested on a test copy of the project (dev-environment). The release of updates to the production server is carried out via a database migration system and Git in a matter of seconds without turning on maintenance mode.

Do you help with the transition to PHP 8.3–8.5 and resolving compatibility issues?

Yes. Upgrading to the latest PHP 8.3–8.5 versions provides up to 30-40% increase in page generation speed and closes critical vulnerabilities of older interpreters. We scan the entire source code of the project, resolve incompatibilities in non-standard modules and components, test functionality, and switch the server without the risk of site downtime.

1C-Bitrix website maintenance from 75 000 ₽/mo

Technical Support & SLA

Professional support and development of 1C-Bitrix projects

«1C-Bitrix: Site Management» is the dominant platform in commercial e-commerce and corporate B2B portals in the Russian segment of the Internet. Businesses have already invested millions of rubles in development and infrastructure, so changing the CMS does not make sense. However, a modern project needs constant stability monitoring, functional development, and protection against failures.

We handle full technical support: from troubleshooting synchronization issues with 1C:Enterprise and refactoring third-party legacy code to implementing new functionality, migrating to PHP 8.3–8.5, and vulnerability protection.

View pricing Discuss project

4 000 ₽/h

Software development: D7, ORM, API, bug fixing

2 000 ₽/h

Content support: products, texts, banners

from 75 000 ₽

Full monthly project subscription (SLA)

up to 30 min

Guaranteed reaction time to critical incidents

Secure development without downtime

No changes on the "live" site. All tasks are implemented on an isolated copy (dev server), tested, and deployed to the production server via Git during hours of minimum traffic. You receive a detailed log of time spent on each task.

Market specifics

Why 1C-Bitrix sites need constant support

Unlike template sites, online stores and portals on Bitrix require a deep understanding of the database architecture, 1C exchange, and the server stack.

E-commerce & B2B leader

Domination in the commercial segment

The vast majority of online stores with medium to high check values, as well as corporate and distribution B2B portals in the Russian Federation, run on "1C-Bitrix: Site Manager". Businesses have already invested millions of rubles in development and infrastructure — nobody is going to change the platform, but the project continuously requires improvements, performance optimization, and stability control.

Complex node

Critical link with «1C:Enterprise»

Integration of catalogs, stock, prices, counterparties, and orders via the CommerceML protocol is one of the most frequent sources of problems. Synchronization failures, exchange freezes when uploading 50 000+ SKU, duplicate prices, and discrepancies in balances require regular intervention by an engineer who understands both sides of the process in detail.

Security

Regular vulnerabilities and protection against botnets

Bitrix is under constant target by botnets and automated vulnerability scanners. Regular incidents (exploits of voting modules, REST, custom file upload controllers) force businesses to keep experts for prompt hotfix deployment, server environment isolation, access control, and kernel integrity monitoring.

Refactoring

Solving the "abandoned legacy" problem

A typical story on the market: the site was launched by one studio or freelancer, and in the process, they built crutches right into the templates or core components, after which the developers disappeared. When the site starts crashing under load or requires a transition to modern versions of PHP 8.3–8.5, we conduct an audit, clean up technical debt left by others, and transfer the logic to D7 standards.

Work directions

What is included in 1C-Bitrix support

We cover any technical, integration, and content tasks for online stores and corporate portals.

Debugging 1C exchange (CommerceML)

Synchronization of catalogs with 50 000+ SKUs, prices, warehouses, counterparties, and orders with 1C:UT, UNF, ERP, and MoySklad without freezes or duplicates.

Software development and D7

Custom modules, cart and checkout modification, B2B personal accounts, refactoring of obsolete API to the modern D7/ORM standard.

Migration to PHP 8.3–8.5

Compatibility audit of old modules, removal of deprecated functions, kernel updates, and safe migration of the production server without downtime.

Acceleration and Composite Site

Tuning component auto-caching, configuring Redis/Memcached, optimizing MySQL/MariaDB, and enabling "Composite Site" technology.

API integrations and acquiring

Connecting banking gateways (YooKassa, T-Bank, SBP), delivery services (CDEK, Boxberry, Russian Post), Bitrix24 CRM, and marketplace exports.

Security and 24/7 monitoring

Deployment of critical kernel security patches, protection against botnets and attacks, daily geo-distributed backup to S3.

Hourly development

Transparent hourly rates (Time & Materials)

Format for one-off tasks and project work: pay only for the time actually spent by specialists with per-second billing.

Content & Filling

Content modifications

2 000 ₽ / hour

Prompt updates of information on the site, work with the product catalog and visual design.

Catalog filling: uploading products, properties, photos
Editing prices, discounts, descriptions, and specifications
Layout of new text pages, banners, and promo blocks
Posting news, promotions, articles, and press releases
Basic SEO markup: Title, Description, H1, Alt for photos

Order content edits

Programming & Architecture

Software development

4 000 ₽ / hour

Backend and frontend development by certified specialists according to 1C-Bitrix D7 standards.

Development of custom components and modules according to D7 standards
Debugging 1C exchange (UT, UNF, ERP) and resolving system freezes
Integration of third-party API: payment, delivery, CRM, receipts
Repair of third-party legacy code, elimination of critical bugs
Optimization of heavy SQL queries and speeding up catalog performance

Order software modifications

Subscription support

Full support tariff packages (SLA)

Dedicated team hours guarantee, legally binding response time, and continuous monitoring of your online store.

Tariff terms	Basic Bitrix For corporate websites and small catalogs 75 000 ₽/month Timeframe: from 30 days of management Select a plan	Popular Business e-Commerce For active online stores with 1C exchange 135 000 ₽/month Timeframe: from 30 days of management Select a plan	Corporate Enterprise For high-load B2B-portals and 24/7 networks 220 000 ₽/mo Timeframe: from 30 days of management Select a plan
Included volume of hours per month	up to 15 hours	up to 30 hours	up to 55 hours
Guaranteed reaction time to a critical failure	up to 4 working hours	up to 1-2 hours (priority)	up to 15-30 minutes (24/7)
Control of exchange with «1C:Enterprise»	Basic log control	✓ Proactive CommerceML error monitoring	✓ Continuous queue and stock monitoring
24/7 Uptime monitoring	Polling every 5 minutes	Polling every minute	Polling every 15 seconds + checkout transaction checking
Backup to independent S3 storage	Weekly	Daily	Daily + instant dumps before releases
Security audit and hotfixes for the kernel	Once a quarter	Monthly	Continuous incident monitoring and WAF
Dedicated dev-server and Git-repository	✓ Included	✓ Included	✓ Included + CI/CD autodeploy
Personal Project Manager	Email / Telegram	Dedicated chat + calls	Personal Lead Architect + PM

Regulations

How the support process is built

No chaos and random edits — transparent and controlled development with full data preservation.

Dev-environment deployment

We clone the site to a test server and connect a Git-repository. All tests and edits are carried out strictly in an isolated environment.

Monitoring setup

We configure external availability monitoring, PHP/MySQL error tracking, and automatic backup to the S3 cloud.

Sprints and task estimation

Each task is decomposed, estimated by time, and agreed upon with you before work begins in the tracking system.

Seamless release

After testing and your confirmation, we transfer changes to the production server without stopping order and payment processing.

FAQ

Answers to questions about 1C-Bitrix support

We have gathered exhaustive information about licenses, working with old code, integrations with 1C, and task execution regulations.

Ask a personal question

Can a site be maintained and updated if the 1C-Bitrix license has expired?

Yes, it is possible. An expired license does not block the site's operation. You lose access to official kernel updates from the Marketplace and the vendor's ticket system, but software modifications, layout, code optimization, and 1C exchange configuration are performed directly by our developers. If necessary, we will help you renew the license on favorable partnership terms.
How do you work with third-party code and old legacy without the D7 standard?

We regularly take on projects for maintenance after other agencies and freelancers. First, we connect Git version control and conduct a technical audit. If a site contains old code using outdated `CIBlockElement` calls, we isolate the problem areas and gradually refactor them to the modern D7 kernel and ORM, preventing crashes when upgrading PHP to versions 8.3–8.5.
Who is responsible for failures during 1C integration — you or our 1C specialist?

CommerceML integration is a two-way process. We take care of diagnosing the entire exchange cycle: we check XML upload packages, `/bitrix/admin/1c_exchange.php` script settings, web server timeout limits, and the correctness of data parsing on the site side. If errors in the data structure are detected on the 1C side (for example, incorrect GUID identifiers or unfilled price types), we form a clear technical specification for your 1C programmer or involve our own certified 1C developers.
Why is subscription-based service (SLA from 75 000 ₽/mo) more cost-effective than one-time hourly payments?

For one-time hourly payments, specialists are engaged on a general queue basis (wait times may be several days). Within the scope of our subscription SLA, your project is assigned a guaranteed reserve of team hours, continuous Uptime monitoring, and strictly defined reaction times for critical incidents according to the service plan, which prevents downtime for your online store during peak sales days.
How does the tracking and approval of hours work for programming updates at 4 000 ₽/hour?

Each task is estimated by the programmer in hours before starting and agreed upon with you. Work is carried out via a task tracking system with second-by-second time accounting. At the end of the month or after completing a sprint, you receive a detailed report with a description of the work performed and direct links to commits in Git.
What is included in content updates at a rate of 2 000 ₽/hour?

Content hours are intended for tasks that do not require changing the kernel's software logic: adding new product cards and Stock Keeping Units (SKU), editing price lists, layout of promotional banners and promo pages in Bitrix builders, formatting news, articles, and filling in meta tags.
Will the site be available to customers during technical work?

Yes, the site works in normal mode 100% of the time. All modifications are programmed and tested on a test copy of the project (dev-environment). The release of updates to the production server is carried out via a database migration system and Git in a matter of seconds without turning on maintenance mode.
Do you help with the transition to PHP 8.3–8.5 and resolving compatibility issues?

Yes. Upgrading to the latest PHP 8.3–8.5 versions provides up to 30-40% increase in page generation speed and closes critical vulnerabilities of older interpreters. We scan the entire source code of the project, resolve incompatibilities in non-standard modules and components, test functionality, and switch the server without the risk of site downtime.

Maintenance and development of 1C-Bitrix sites